Thank you for choosing OZBREAK FOODS LLP. 

If you aren’t satisfied with your order, you can reach out to help@australianteaco.in and our Customer Experience agents will be happy to assist you promptly.

Replacements

Please do not accept the parcel if the sealing tape is tampered with.

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases. 

• Damaged/Incorrect Product Received

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

• Item missing from order

Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

• Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable